Shipping
DHL Express delivery times
Cost will be calculated at checkout.
| Country | Delivery Time |
|---|
Tracked Economy International Shipping – $6.95
An economical option, ideal for non-urgent shipments. While it may take longer than DHL Express — typically ranging from 3 to 12 business days, depending on the destination — this service provides reliable, trackable delivery at a lower cost.
Customs, Duties & Taxes
European Union
Since all items are handcrafted and shipped directly from within the European Union, there are no customs duties or import taxes for deliveries within the EU.
VAT: All prices displayed on our website are fully inclusive of European VAT. The price you see at checkout is the final price you pay.
United States
We ship to the United States on a DDP (Delivered Duty Paid) basis.
No Hidden Fees: All import duties, customs clearance costs, and taxes are pre-paid by us.
Hassle-Free Delivery: Your order will clear customs seamlessly and arrive directly at your doorstep without any unexpected invoices or courier collection fees.
🌍 Rest of the World
For international shipments outside the EU and US, orders are shipped DDU (Delivered Duty Unpaid). Import duties, taxes, or clearance fees may apply depending on your local government regulations and are the responsibility of the recipient upon delivery.
Return Policy
We want you to love your new watch strap! If you’re not completely satisfied, we offer hassle-free returns and exchanges.
- Timeframe: Returns are accepted within 15 days of delivery.
- Condition: Items must be unused, unworn, and in original packaging.
- Exclusions: Bespoke straps cannot be returned.
How to Return or Exchange
- Submit a Request: Contact our support team at hello@lugpal.com with your order details.
- Receive Instructions: We’ll provide return shipping details and next steps.
- Ship It Back: Send the item using a trackable shipping method.
- Get Your Refund or Exchange: Once received, we’ll process your refund or exchange within 7 days.