Shipping & Returns

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DHL Express delivery times

Cost will be calculated at checkout.

Tracked Economy International Shipping – $6.95

An economical option, ideal for non-urgent shipments. While it may take longer than DHL Express — typically ranging from 7 to 21 business days, depending on the destination — this service provides reliable, trackable delivery at a lower cost.

Return Policy

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We want you to love your new watch strap! If you’re not completely satisfied, we offer hassle-free returns and exchanges.

1. Timeframe: Returns are accepted within 15 days of delivery.
2. Condition: Items must be unused, unworn, and in original packaging.
3. Exclusions: Bespoke straps cannot be returned.

How to Return or Exchange

1. Submit a Request: Contact our support team at hello@lugpal.com with your order details.
2. Receive Instructions: We’ll provide return shipping details and next steps.
3. Ship It Back: Send the item using a trackable shipping method.
4. Get Your Refund or Exchange: Once received, we’ll process your refund or exchange within 7 days.